Are you confused? Well, so is practically everyone else. Globally. There's a lot to be learnt on leadership by watching how countries deal with this.…
Peter WilkinsonJanuary 5, 2012
We think QANTAS handled the main event - the grounding – very well. 4 essential qualities in a Crisis Communications practitioner: Want to do Crisis…
Peter WilkinsonNovember 25, 2011
Strategies are ‘how’ over the longer term we will achieve our objectives; Tactics are short term activities to achieve them. While strategy is about planning,…
Peter WilkinsonNovember 20, 2011
A strategy is ‘how’ we deliver objectives over the longer term (tactics in the shorter term). It focuses on issues of resources, processes, people etc. As…
Peter WilkinsonNovember 13, 2011
A critical part of Crisis PR is the recovery of credibility after an event, and the media’s role in that – something the TEPCO folks…
Peter WilkinsonNovember 12, 2011
QANTAS, in our opinion, has one of the best track records for Crisis PR management, anywhere (A380 engine failure in November 2010; grounding of the…
Peter WilkinsonNovember 10, 2011
In previous blogs we’ve written that James’ integrity is one of the fail-points in this drama. There is a truism in Crisis Public Relations that applies…
Peter WilkinsonNovember 10, 2011
This is an update for crisis public relations practitioners on how the Murdoch family and New Ltd has managed the hacking scandal crisis (to see earlier…
Peter WilkinsonOctober 11, 2011
It was one of the biggest Australian Public Relations disasters of 2010, the leaking of Big Tobacco’s attempt to halt legislation while ‘hiding’ behind an…
Peter WilkinsonSeptember 25, 2011