Ian Narev (Commonwealth Bank), Ahmed Fahour (Australia Post), Deb Thomas (Dreamworld) are all defined by events in which they lost control of the narrative. Their…
Criticism imposes confronting choices on an organisation. And repeated criticism, particularly in the media, starts a downward spiral, eroding trust, inspiring more criticism, further eroding…
Little destroys a political party’s or a company’s hopes faster than the loss of trust in the leader; think Trump, Turnbull, Narev (Commonwealth Bank). We…