Case study in Crisis PR: Recently the office supplies store, Officeworks, failed to deliver some paper to us, having promised a same-day service. It created…
I think apologies are now overrated, simply because they have become overused in Crisis PR, even if the apology contains all the required elements (see…
Side issues like the punitive cuts to the ABC (a broken promise with little economic benefit) and the knighting of the DofE created crisis level distractions…